FREQUENTLY ASKED QUESTIONS

ORDERING & SHIPPING

Q: Do you ship Australia-wide? A: Yes! We ship to all Australian states and territories from our South Australia warehouse.

Q: How long does shipping take? A: Most orders ship within 1-2 business days. Delivery times vary by location:

SA metro: 1-3 business days
Other metro areas: 2-5 business days
Regional areas: 3-7 business days
Remote areas: 7-10 business days

Q: What are the shipping costs? A: FREE SHIPPING on the vast majority of orders!

For low-cost items where we can’t absorb shipping into the product price, a small shipping fee will be shown at checkout. All shipping costs are calculated and displayed before you complete your order.

Q: Can I track my order? A: Yes! Once your order ships, you’ll receive a tracking number via email.

Q: Do you ship internationally? A: We ship within Australia only.

PRODUCTS & COMPATIBILITY

Q: Are these genuine Hunter Industries products? A: Yes! We are an authorized Hunter Industries dealer. All products are 100% genuine Hunter products backed by manufacturer warranty.

Q: How do I know which controller is right for my system? A: The right controller depends on:

Number of zones in your system
Indoor or outdoor installation
Whether you want Wi-Fi/smart features
Your budget

Q: Will this work with my existing system? A: Hunter products are designed for compatibility, but it depends on your specific setup. If you purchased your existing system from us, we can help. If not, consult your original installer or refer to Hunter Industries’ product specifications.

Q: Do you have installation instructions? A: Hunter Industries provides comprehensive installation guides for all their products. Visit www.hunterindustries.com for technical documentation and installation manuals.

RETURNS & WARRANTY

Q: What is your return policy? A: Change of Mind Returns:

14 days from date of purchase
Item must be unused and in original, resalable condition with original packaging and tags
Proof of purchase required (receipt or order confirmation)
20% restocking fee applies
Customer pays return postage

Please see our full Returns Policy for complete details.

Q: What if I receive a faulty or damaged product? A: Contact us immediately at info@hunterirrigation.au with:

Your order number and proof of purchase
Description of the fault or damage
Photos if possible

We will arrange repair, replacement, or refund. We cover return postage for genuinely faulty or damaged goods.

Q: How do I return an item? A:

Email us at info@hunterirrigation.au
We’ll provide return instructions and the correct return address
Securely package the item to prevent damage during transit
Keep your tracking information

Q: How long do refunds take? A: Refunds are processed using your original payment method within several business days of receiving and inspecting the returned item.

Q: Do Hunter products come with warranty? A: Yes! Hunter Industries products are covered by manufacturer warranties. Warranty periods vary by product – refer to Hunter Industries at www.hunterindustries.com for specific warranty information.

Q: How do I make a warranty claim? A: Contact us at info@hunterirrigation.au with:

Your order number and proof of purchase
Detailed description of the fault
Photos if applicable

If the warranty claim is valid, we will facilitate it with Hunter Industries at no cost to you.

If the claim is invalid (product is working as designed, or damage was caused by misuse), we will inform you and return the product to you. You will be responsible for return postage costs.

TECHNICAL SUPPORT

Q: Can you help me design my irrigation system? A: No, we do not provide system design services. We can assist with product selection and compatibility questions for customers purchasing from us. For complete system design, you’ll need to consult a licensed irrigation professional.

Q: I’m having trouble with installation – can you help? A: We sell products only and do not provide installation support.

For installation help:

Refer to Hunter Industries installation guides (available at www.hunterindustries.com)
Hire a licensed irrigation professional
DIY installations are at your own risk

Q: My product isn’t working correctly – what should I do? A: If you purchased from HunterIrrigation.au:

Contact us with your order number and issue description
We’ll help determine if it’s a warranty issue and provide guidance on submitting a warranty claim to Hunter Industries

If you purchased elsewhere:

Contact your original seller for support
Refer to Hunter Industries for technical documentation

Q: Can you recommend an installer in my area? A: We do not provide installer recommendations. Search for “licensed irrigation contractor” in your area.

PAYMENT & ACCOUNTS

Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe.

Q: Is my payment information secure? A: Yes! All payments are processed through Stripe, a secure payment gateway. We never store your credit card details.

Q: Do you offer trade accounts for contractors? A: We price all products at trade prices, so all customers benefit from professional pricing. Separate trade accounts are not required.

Q: Do you offer Afterpay or payment plans? A: We currently accept card payments only.

ABOUT OUR BUSINESS

Q: Are you Hunter Industries? A: No. We are an independent authorized dealer of Hunter Industries products. With over 30 years of irrigation industry experience, we established Hunter Irrigation Australia to provide quality Hunter products and expert advice to Australian customers.

Q: Do you have a physical store? A: We are an online-only business operating from our South Australia warehouse.

Q: Can I pick up my order? A: No, we do not offer pickup. All orders are shipped Australia-wide.

Q: How long have you been selling Hunter products? A: Hunter Irrigation Australia was established in 2023. Our founder has over 30 years of experience in the irrigation industry, including selling Hunter products since 2006.

IMPORTANT: WHO WE SUPPORT

We Provide Support For:

✅ Customers who purchased from HunterIrrigation.au ✅ Product selection and compatibility questions before purchase ✅ Order tracking and shipping inquiries ✅ Returns and warranty claims for our customers

We Do NOT Provide Support For:

❌ Products purchased from other sellers (contact your seller) ❌ Installation advice or troubleshooting (hire a professional) ❌ DIY installation projects (at your own risk) ❌ System design services (consult a licensed professional)

Installation Disclaimer:

Hunter Irrigation Australia sells irrigation products only. We do not provide installation services or advice. Improper installation can result in system failure, property damage, or voided warranties. We strongly recommend hiring a licensed irrigation professional for all installations.

DIY installations are undertaken entirely at your own risk. Hunter Irrigation Australia is not responsible for improper installation, system failures, or resulting damages.

STILL HAVE QUESTIONS?

For customers who purchased from us: Contact us with your order number and we’ll be happy to help.

For general product information: Visit Hunter Industries at www.hunterindustries.com

For installation or technical support: Consult Hunter Industries’ technical documentation or hire a licensed irrigation professional.

Hunter Irrigation Australia is an independent authorized dealer of Hunter Industries products. We are not affiliated with or operated by Hunter Industries.